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Return and Refund Policy

At Lureviko, customer satisfaction is important to us. We offer a clear and fair 30-day return guarantee. This policy explains when you can return an item, the conditions that apply, how the return process works, and when refunds are issued.

1. Return Window

You may request a return within 30 days of delivery.

The 30-day return period begins on the date your order is marked as delivered by the shipping carrier or delivery confirmation.

Return requests submitted after 30 days may not be accepted unless required by applicable law.

2. Eligible Items

To be eligible for return, the item must:

Be unused
Be in its original condition
Be returned in the original packaging
Include all accessories, labels, manuals, and components where applicable
Be accompanied by proof of purchase or order number

We accept returns for defective and non-defective products when the conditions above are met.

3. Non-Returnable Items

For hygiene, safety, or customisation reasons, certain products may not be eligible for return. These may include:

Personalised or custom-made products
Hygiene or health-related items if opened or unsealed
Used consumable items
Digital products or downloads
Gift cards
Items clearly marked as final sale, where permitted by law

If you are unsure whether your item is eligible, contact us before sending it back.

4. How to Start a Return

To request a return, contact us at support@lureviko.shop.

Please include:

Your order number
The name and email address used for the order
The item you wish to return
The reason for the return
Photos if the item is damaged, defective, or incorrect

Our customer support team will review your request and provide return instructions.

Please do not send items back before receiving return instructions from us.

5. Return Shipping Costs

Unless stated otherwise, customers are responsible for return shipping costs when the item is not defective and was delivered correctly.

If you received the wrong item, a damaged item, or a defective item, we will review the case and may provide a suitable solution, which may include covering reasonable return shipping costs or offering a replacement.

We recommend using a tracked shipping service for returns. Lureviko is not responsible for returned parcels lost during transit.

6. Inspection of Returned Items

Once your return is received, we will inspect the item to confirm whether it meets the return conditions.

If approved, we will notify you by email and process your refund.

If not approved, we will contact you and explain the reason.

7. Refunds

Approved refunds are usually processed within 5 to 7 business days after approval.

Refunds are issued to the original payment method unless otherwise agreed.

Please note that banks and payment providers may require additional time before the refund appears in your account.

8. Exchanges

Direct exchanges may be available depending on product availability. If you want to exchange an item for a different size, colour, or variant, contact us at support@lureviko.shop.

If an exchange is not available, you may return the item and place a new order.

9. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If an item is damaged, defective, or incorrect, contact us as soon as possible at support@lureviko.shop and include photos of the item and packaging.

We will review the case and provide a suitable solution, which may include replacement, repair, return, or refund.

10. Order Cancellations

If you want to cancel an order, contact us immediately at support@lureviko.shop.

Cancellation is not guaranteed once an order has been processed or dispatched. If the order has already shipped, you may request a return after delivery under this policy.